A product of IIMS, LLC
How Many Customers Are You Losing Without Even Knowing It?
Find out what might be costing you customers—and get a customized plan to fix it.
Whether customers buy online, book an appointment, request an estimate, or visit in person, their first impression often starts online.
My Digital Mystery Shopper checks your website and online presence to see how easy it is for customers to find your business, understand what you offer, and know what to do next.
Before you spend more money attracting customers, find out what might be turning them away.
Show Me What My Customers See — $49One-time payment · 3 assessments · One business · 30 days of access
Customers can leave without telling you why.
You know your business. A potential customer may be seeing it for the first time. Find out what might confuse them—or cause them to leave—before you spend more money driving traffic to your website.
See where customers may hesitate
Find observed issues that may make it harder for someone to understand, trust, or contact your business.
Get your customized plan
Get practical improvements for your business, with evidence and links where available.
Make changes. Take another look.
Use your remaining assessments after making updates, and compare your reports.
Three steps. A clearer picture.
Add your website and business details
Create your account, register your business, and answer a short set of questions about your customers and how you serve them.
Let your digital shopper take a look
The tool researches public information and reviews the customer experience visible online.
Choose your next improvements
Read your findings, download your report, or print it to PDF. Make changes and use another assessment when you're ready.
We review how easily customers can find you, understand your offer, trust your business, and take the next step.
See What Your $49 Gets You
See how a report turns confusing moments into clear next steps.
A clearer button. A useful next step.
See suggested button labels to adapt, starting steps, and a simple way to check whether the label matches the real next step.
Set expectations before the form
See why explaining what happens after an inquiry helps customers know what to expect.
Put trust beside the decision
See where an authentic customer review can support the next step, plus tips for checking its source and readability.
Fictional example. Your findings and recommendations will be specific to your business.
A useful outside perspective, without a big consulting bill.
Built for business owners who want to make the customer experience clearer, easier, and more welcoming.
One-time payment
- Up to 3 completed assessments
- For one registered business
- 30 days of access from confirmed payment
- Downloadable reports
- No subscription or automatic renewal
Your access period begins when payment is confirmed.
A few things to know
Is this a person secretly shopping my business?
This is an AI-assisted review of public information and the customer experience visible online. It does not make purchases, call your business, or test private account areas.
Will it guarantee more sales?
No. The report helps you identify and prioritize improvements. Results depend on your business, your customers, and the changes you make.
Can I use it for more than one business?
Each license covers one registered business. A separate license is needed for another business.
What if part of my website can't be reviewed?
The report identifies limits in the available evidence. An inaccessible or untested step is not proof that the step is broken.
Can I keep my reports?
Yes. Download your reports or save them as PDFs during your access period so you have copies to keep.
Is it available outside the United States?
The product is intended for customers worldwide. Pricing is in US dollars. Payment availability depends on your location and payment method.